Koko Global Hospitality (Thailand) Co., Ltd.

Assistant Resident Master [Guest Service Supervisor]

- Motivating a hotel team member to deliver service standard by running hotel in accordance with the standard operating procedures, policies, cooperate identities as set by the company including front office and housekeeping operation.
- Assisting Resident master to drive operational service, sales and marketing strategy according to HQ- s goals.
- Perform selling techniques to sell rooms and to promote other services standard of the hotel including housekeeping and maintenance performance.
- Oversee daily activities on the hotel property including front desk operation, reservations, customer services, housekeeping operation as well as property maintenance and appearances.
- Thoroughly understand and adheres to proper credit, cashier, cash handling policies and procedures.
- Reports any unusual occurrences or requests to Resident master.
- Knows all safety, emergency procedures and accident prevention policies.
- Responds to emergencies/challenges/complaint.
- Maintains the cleanliness and neatness of the hotel.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Responsible for achieving and exceeding the guest satisfaction and following the standard operating procedures.
- Performs on a variety of tasks, leads with passions that inspires and directs the work of others.
- Coordinate planning of hotel managing with regard to operation, time-tables, and work schedules, solving of bottle necks, determination of the workforce, supervision of sufficient introduction, and execution of performance reviews and training of staff.

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